Customer Success Manager (all genders)

Job description

Backed by Next Big Thing AG & Rieckermann Group, Makula Technology GmbH ( is looking to disrupt the manufacturing industry. Join us on our journey! We are a post-revenue SaaS company based out of Berlin that provides small & medium-sized (SME) machine manufacturers with an after-sales service platform to ensure continuous operations despite internal and external uncertainties.

As a Customer Success Manager(all genders) at Makula, you will be the first hire in the customer success department, responsible for setting up and implementing all customer success processes for our B2B SaaS Organisation. You will work closely with our sales, product, and engineering teams to develop and execute strategies that will maximize the value our customers get from our products.

What we offer you:

  • Attractive salary and sales commission
  • Flexible working hours and the option to work from abroad for 30 days per year
  • Option to transition your career to team-lead as our organization grows
  • Free drinks & fruits
  • Hardware of your choice
  • New and well-equipped office directly at Tiergarten in Berlin
  • Discount for your Urban Sports Club membership

Your responsibilities:

  • Establish and lead the customer success function at Makula, creating processes and best practices to ensure customer satisfaction and success
  • Set-up and manage customer interaction with Intercom
  • Develop and maintain strong relationships with customers, ensuring their needs are met and their expectations are exceeded
  • Work closely with our sales team to identify upsell and cross-sell opportunities and help drive revenue growth
  • Collaborate with our product and engineering teams to ensure customer feedback is incorporated into our product development roadmap
  • Monitor customer usage patterns and proactively identify opportunities to improve customer retention
  • Deliver product demos and training sessions to customers, ensuring they have a deep understanding of our products and are able to use them effectively

Job requirements

  • 3+ years of experience in a customer success or account management role in B2B SaaS space
  • Strong written and verbal communication skills in English & German are a must. Additional European languages are a big plus

  • Ability to build strong relationships with customers and internal stakeholders

  • Comfortable using data to drive decisions

We value diversity and therefore expressly welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, physical abilities, age, sexual orientation and identity.

That sounds exciting? We are always interested in working with excellent people.

Apply now and be part of Makula.